Use case 02 · Cross-tier
Every complaint is data. Make it talk.
Twelve stages. Four tiers. One unbroken chain from the moment a member of the public files a complaint to the analytical insight it generates.
Lifecycle
Twelve-stage complaint lifecycle
Twelve-stage complaints lifecycle by actor lane: Complainant, System, Officer or Analyst, and Head or Management. Each row lists the stage number and name, which lane(s) handle it, and the supporting facility.
Cross-tier coverage
Complaints span every tier
Dashboard
Complaints KPIs at a glance
Real-time visibility into complaint volumes, resolution rates, SLA compliance, and category breakdowns — all from CORA's embedded analytics.
Explore Tier 3 BIRisk trend — 12 months
Standardised blueprint · Tier 2
Pre-built complaints workflow, configurable to your jurisdiction
Fully standardised twelve-stage process ready for deployment. Localise intake forms, routing rules, and SLA thresholds through CORA's low-code / no-code Workflow Studio — no custom development required.
See complaints management in action
Walk through the twelve-stage lifecycle with real complaint data and cross-tier analytics.
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